Real help from the person who makes it.
ShabuBox is honest indie software. Email gets a real answer — not a ticket bot.
Message sent.
It’s in our inbox — a real person reads every one, and we’ll reply to the address you gave. You can also reach us any time at hello@shabubox.com.
Send us a note
A real person reads every message.
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Before you request a refund
Tell us first. Most refund-worthy problems are bugs we’d rather fix — and usually can, fast. If it’s still not right for you, email us within 14 days and we’ll refund you in full.
Scanner compatibility
ShabuBox drives your scanner directly — quit ScanSnap Home before scanning, or it will block the connection. Wi-Fi scanning is not supported; connect your scanner via USB. Any eSCL / AirScan network scanner also works out of the box.
Confirmed working by real users. Using a different model? Tell us what you scan with and we’ll add it here.
ScanSnap iX2500
ScanSnap iX1600
ScanSnap iX1300
ScanSnap iX500
Common questions
Where do I get the app, and how do updates work?
ShabuBox is downloaded directly from shabubox.com. It’s signed and notarized by us, and it updates itself in place — one purchase, no subscription, nothing that renews.
Where are my files stored?
In real folders on your Mac. ShabuBox’s database is just an index over them and can be rebuilt — your files are never locked in a proprietary format.
Does anything leave my Mac?
Only a one-time AI model download (if you opt in) and local-network scanner discovery. No documents, no analytics, no telemetry.
How do I turn on iCloud sync?
It’s optional and off by default. When enabled it uses your own iCloud Drive — the developer runs no servers and can’t see synced data.
The chat model won’t download or run.
The richer local model needs enough free RAM and disk for a ~2.3 GB download. The model picker only shows models your Mac can run; you can also fall back to the built-in tiers.
Something looks misfiled or missing.
Check Folder Health, then try the maintenance tools: rebuild index, regenerate thumbnails, rescan, or repair library. If it persists, email us.